Quellero Refund and Return Policy

At Quellero, our foot sleeves are designed to provide support and comfort for people dealing with foot discomfort. We recommend trying them for at least 14 days before deciding whether they’re right for you.

If you’re not satisfied after trying the sleeves for at least 14 days, contact us within 30 days of delivery to request a return under our money-back guarantee. Shipping fees, if applicable, are nonrefundable unless required by law.

Order Cancellations

Please contact us within 24 hours of placing your order if you need to make a change or cancel it. After 24 hours, your order may have entered processing, and we may be unable to make changes.

If we’re able to cancel your order, we’ll submit your refund within 7 business days. Your payment provider may take additional time to post it.

30-Day Money-Back Guarantee

Please try the foot sleeves for at least 14 days before requesting a return because of dissatisfaction. If you’re still unhappy, contact us within 30 days of delivery to request return instructions.

To start a return, email hello@quellero.com or use the form on our Contact Us page. Include your order number, or the name and email address used at checkout, so we can find your order.

Any applicable shipping fees are nonrefundable unless required by law. We’ll provide the return instructions and explain any applicable return requirements when you contact us.

Damaged or Defective Items

We consider an item damaged if the product itself is defective or physically broken. Damage to the shipping box alone does not qualify if the product inside is in good condition.

If your item arrives damaged or defective, contact us within 72 hours of delivery at hello@quellero.com. Include your order number and a clear photo showing the issue. We’ll review your request and let you know whether you qualify for a replacement at no cost.

Damage caused by misuse or normal wear and tear is not considered shipping damage. This policy does not limit any rights you may have under applicable law.

Shipping and Delivery

Delivery dates are estimates, and shipments may be delayed by the carrier, customs, weather, or other events outside our control. If your tracking information shows a problem, or your package is marked delivered but you can’t find it, contact the carrier and email us so we can help investigate.

If we learn that we can’t ship your order within the timeframe we promised, we’ll notify you and give you the option to agree to a delay or cancel the unshipped order for a refund.

Incorrect Shipping Address

Please check your shipping address carefully before placing your order. If you notice an error, contact us within 24 hours. Once your order enters processing or has shipped, we may be unable to update the address.

If an order ships to the address entered at checkout, we can’t guarantee that we’ll be able to resend the order or issue a refund. Contact us and we’ll review the available options.

Policy Updates

We may update this policy from time to time. The version in effect when you place your order will apply to that purchase, subject to any rights that cannot be waived under applicable law. The latest version will be posted on our website.