Quellero Shipping Information

Quellero offers free standard shipping on all orders. Any optional shipping upgrades and their costs will be shown at checkout.

Order Processing

Please allow 1–3 business days for us to process and dispatch your order. During peak periods and holidays, processing may take up to 7 business days.

Your order is considered dispatched once it has been handed to the shipping carrier and begins transit.

Estimated Delivery Times

Delivery estimates begin after your order has been dispatched. Actual delivery time depends on your location and other shipping conditions.

 United States: 5-9 Business days.  

Shipping carriers may experience delays during peak periods and holidays, and tracking updates may take time to appear. International orders may also be delayed by customs.

Order Changes and Shipping Details

Please review your shipping details carefully at checkout. Incomplete or incorrect information may delay processing or prevent delivery.

If our system detects an address issue, we’ll email you within 3 business days to verify your details. If we don’t hear back, we may cancel the order and refund your payment.

If you notice an error in your shipping details, email us at hello@quellero.com within 24 hours of placing your order. We’ll do our best to make the change, but we can’t guarantee changes after that time.

Delayed Orders

We work to process and ship orders within the timeframes listed above. If an unexpected issue may delay processing or shipment, we’ll contact you with an update.

If we can’t ship your order within the timeframe we promised, we’ll notify you and give you the choice to accept the delay or cancel the unshipped order for a refund.

After your order is handed to the carrier, delivery may be affected by weather, customs, transportation disruptions, or other events outside our control. If tracking shows a delay, contact the carrier and email us if you need help.

Lost or Missing Packages

If your tracking says “delivered” but you can’t find your package, check around your delivery area and with household members or neighbors, then contact the carrier and hello@quellero.com. We’ll help you investigate the issue with the carrier.

If you believe your package was stolen, contact the carrier to ask about its claims process. We’ll review the situation and let you know what assistance may be available, including whether a replacement is appropriate.

Shipping Policy Updates

We may update this Shipping Policy from time to time. The version posted when you place your order will apply to that purchase, subject to any rights that cannot be waived under applicable law. The latest version will be available on our website.